Hi, I’m
Serge Atadika
U.S.A
Summary
Dynamic professional with a proven track record of success at Tutor Me Education, adept in online tools proficiency and fostering collaboration. Leveraged organization and self-discipline to enhance student outcomes and satisfaction significantly. Excelled in delivering tailored educational support, achieving notable improvements in learning efficiency.
Overview
8
years of professional experience
Work History
Tutor Me EducationWashington, U.S.A
Online Tutor
01.2017 - Current
Job overview
- Tutored MCPS (Montgomery County Public Schools) pupils in diverse subjects, such as Mathematics, Physics, Biology, French, English, and Coding programs.
- Prepared objectives and outlines for courses, following curriculum guidelines and requirements of school and state.
- Provided academic support, evolution assessments, and schoolwork follow-up for each pupil.
- Helped all assigned pupils achieve academic success, with great parents' satisfaction.
- Implemented time management and organizational strategies to help students manage their study schedules.
- Monitored and recorded students' progress, providing detailed reports to parents and teachers.
- Motivated students using feedback and encouragement.
- Researched and recommended textbooks, software, and other learning materials to complement tutoring.
- Developed lesson plans tailored to each student's strengths and weaknesses.
- Managed schedules and goals of several students simultaneously.
- Prepared handouts, study materials and other teaching aids.
- Instructed students on proper use of technology during tutoring sessions.
- Encouraged a love for learning by making lessons interesting and relevant to students' lives.
Eagle Tele ServicesPowhattan, U.S.A
Roadside Support Specialist
01.2023 - 11.2024
Job overview
- I covered the bilingual third (3rd) overnight shift from 11 PM to 9 AM EST.
- Utilized GPS tracking systems to locate assets.
- Created case tickets, input in related key information.
- Dispatched road service trucks to assets for assistance, and relayed key information to shops.
- Handled two telephone lines, internal chat, and emails simultaneously.
- Resolved customer complaints and issues in a timely and effective manner.
- Responded to customer inquiries regarding products and services offered by the company.
- Managed a high volume of emergency calls with professionalism and empathy.
Anderson MerchandisersPlano, U.S.A
Sales Representative
01.2019 - 01.2022
Job overview
- Developed and maintained relationships with customers to ensure repeat business.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Identified customer needs by asking questions and advising on best solutions.
- Analyzed market trends to identify potential sales opportunities.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Greeted and assisted customers to foster positive experiences.
- Analyzed customer feedback to improve products and services.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Identified opportunities for cross-selling additional products and services.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Reviewed monthly performance against targets set by management team.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided technical support for customers using the company's products or services.
- Negotiated deals and handled complaints or objections.
- Reset store displays for special events and seasonal merchandise changes.
- Replenished and arranged items to maintain appearance.
- Managed inventory levels by ordering sufficient stock for each account.
Western Nebraska Community CollegeScottsbluff, U.S.A
Help Desk Technician
01.2017 - 01.2019
Job overview
- Provided desktop support to peer pupils and college staff across campus.
- Configured security settings or access permissions for groups and individual users.
- Assisted in the installation of new hardware and software components.
- Assisted in the development and updating of technical documentation and support guides.
- Maintained records, logs, and lifecycle documentation of work requests.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Assisted peer pupils and college staff with various types of technical issues via email, live chat, and telephone.
- Maintained positive working relationship with fellow staff and management.
- Identified recurring technical issues and provided solutions to prevent future incidents.
- Delivered local and remote Tier 1 IT support for hardware and software to college staff.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Updated antivirus protection on all computers on a regular basis.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Ensured compliance with established standards, policies, and procedures.
- Resolved customer inquiries in a timely manner while providing excellent customer service.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Stayed abreast of latest software developments to enhance job knowledge.
- Devised incisive workarounds and resolutions for IT-related problems.
- Provided end-user training when needed.
Education
Longwood University (In Progress)
Bachelor of Science from Cyber Security
01-2025
Western Nebraska Community CollegeScottsbluff, NE
Associate of Science from Automotive Engineering
01.2019
IPMC
Microsoft Servers Admin Certification from Information Technology
01.2011
Skills
- Feedback provision
- Assessment strategies
- Online tools proficiency
- Collaboration
- Organization
- Self-discipline
- Positive and professional
Career Experience
- Roadside Support Specialist, Eagle Tele Services, Remote, Powhattan, VA, 01/23, 12/23, Covered Bilingual Third (3rd) Shift from 11PM - 09AM., Created Cases Tickets, Input in Related Key Information., Accurately Mapped Assets Locations Using Locator Tools & Mapping Skills., Dispatched Road Service Trucks to Assets for Assistance & Relayed Key Info to Shops., Handled Simultaneously Two Telephones Lines & Internal Chat & Emails.
- Sales Representative, Anderson Merchandisers, Plano, TX, 01/19, 12/22, Proactively worked with sales team members- customers point of contacts- third parties associates., Managed team members over three 03 stores territory., Handled Inventories & Displays., Demonstrated ability to embrace changes and perform efficiently to meet company's Goals.
- Online Tutor, Tutor Me Education, Washington, DC, 01/17, Present, Tutored MCPS (Montgomery County Public Schools) Pupils in diverse Subjects like: Mathematics, Physics, Biology, French language, English language, Coding Programs... Etc..., Provided Academic Support, Evolution Assessments & School Works Follow Up for Each Pupil., Helped All Assigned Pupils Achieve Academic Success, With Great Parent's Satisfaction.
- IT Services Helper (Work-Study), Western Nebraska Community College, Scottsbluff, NE, 01/17, 05/19, Provided Desktop Support to Peer Pupils across Campus., Troubleshot Commons Electronics Devices & Network Issues., Built Websites & blogs For Peer Pupils., Created School Presentation Project's Contents for Pupils., Monitored Cyber Intrusions & kept Firewalls Protocols Up to Date.
Languages
English
Professional
French
Professional
References
References available upon request.
Timeline
Roadside Support Specialist
Eagle Tele Services
01.2023 - 11.2024
Sales Representative
Anderson Merchandisers
01.2019 - 01.2022
Online Tutor
Tutor Me Education
01.2017 - Current
Help Desk Technician
Western Nebraska Community College
01.2017 - 01.2019
Longwood University (In Progress)
Bachelor of Science from Cyber Security
Western Nebraska Community College
Associate of Science from Automotive Engineering
IPMC
Microsoft Servers Admin Certification from Information Technology
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